Home / Services / Measurement Solutions
Measurement Solutions
Create a dynamic and trustworthy metric to understand customer perception for better business outcomes
In the rapidly changing and impulsive business landscape, it’s crucial to remain workable and prudent in the eyes of all stakeholders right from employees to clients. Our survey analytics and software provides data-driven insight for workforce, customer, and social media strategy and planning to deliver clear business outcomes.
Customer Satisfaction Surveys (CSAT)
Conduct real-time customer surveys using our customer satisfaction survey methods and tools, collect automated survey data and get robust analytics to measure customer satisfaction and experience
Net Promoter Scores (NPS)
Measure and manage customer loyalty through a simple and digital approach and easy-to-understand metrics for predicting overall company growth and customer lifetime value
Employee Satisfaction Surveys
Employee engagement surveys, Employee opinion & satisfaction surveys, Employee culture surveys
Do you have a need to measure something else in your organisation that does not fit into the scope of a regular survey? We are happy to work with you to formulate questions and develop a custom- made questionnaire that meets your stated needs
Do you have a need to measure something else in your organisation that does not fit into the scope of a regular survey? We are happy to work with you to formulate questions and develop a custom- made questionnaire that meets your stated needs
Social Media Intelligence / Opinion Research
Qualitative and quantitative analysis of social media data of customer views/opinions
The analysis can unravel customer’s perceptions on various attributes of any specific brands (product/ services)
The analysis can unravel customer’s perceptions on various attributes of any specific brands (product/ services)
FOLLOW US
IGMR
Whitefield, Bangalore - 560066
India
India